Terms and Conditions
These Terms & Conditions apply to all purchases made through the website of Sophie & Kate, reachable via info@sophieandkatemelbourne.com
1. Applicability
By placing an order on our website, you agree to these Terms & Conditions. These terms apply to all offers, orders, and agreements made through Sophie & Kate.
2. Product Information
We make every effort to accurately describe and display our products. However, minor errors, inaccuracies, or typographical mistakes may occur. Product images are for illustrative purposes and may vary slightly from the actual product.
3. Orders and Payment
Orders are processed only after full payment has been successfully received.
Available payment methods may vary depending on the customer’s location. Customers are responsible for verifying which payment options are available in their country at checkout.
4. Processing and Delivery
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Processing time: 1–3 business days
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Estimated shipping time: 3–7 business days (depending on destination)
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Orders are shipped directly from our international supplier, which may be located outside the Australia (e.g. China)
Shipping times are estimates and may vary due to external factors such as customs clearance or local delivery services.
5. Returns and Cancellations
Please refer to our Return Policy for detailed information regarding returns, refunds, and cancellations.
6. Liability
Sophie & Kate is not responsible for lost or damaged shipments if tracking information confirms that the order has been delivered to the address provided by the customer. Customers are responsible for ensuring that shipping details are accurate at the time of purchase.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, and designs, is the property of Sophie & Kate and may not be used, reproduced, or distributed without prior written permission.
8. Complaints Procedure
Any complaints or inquiries can be submitted via email to info@sophieandkatemelbourne.com
We aim to respond within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with BE law, unless mandatory local consumer laws state otherwise.
10. Business information
This website is operated by:
Philicom
Sole proprietorship
Registered address:
Koning boudewijnlaan 20a, 3500 Hasselt, Belgium
Company registration number:
1018239286
Email:
contact@philicom.net
By accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out on this website.
For any questions or inquiries, you may contact us via the email address above. We aim to respond within 24 hours.